This job legitimately gave me depression - Luxury Fashion Receiver The RealReal Employee Review

1.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

You get a lunch stipend. That's it.

Cons

Off the bat, the work is the same day in and day out. I listen to podcasts to pass the time but it doesn't help much. You are expected to reach a quota every day. At first it seemed achievable, but they've raised it so high up that I can no longer reach the quota anymore, even on a good day. They've raised it twice and I have worked here less than a year. And you will not be paid more to do more. Management is horrendous. Information is constantly changing. If you have any complaints don't expect them to resolved. I've been talked down upon as if I'm stupid, even in a case when they were giving me incorrect information and I was trying to politely correct them. Overtime all the time. Expect to be told you need to do mandatory overtime the week of. Expect to do overtime way more often than you think. Expect paid holidays to be taken away from you less than a week beforehand. All of these stresses has caused me to fall into a depression that has effected me in and out of the workplace. I used to be excited for life and now all I do is dread, or sometimes have panic attacks, over the next time I have to work. Oh and yes, I've tried therapy. The company offers free sessions! ....but only 6 free sessions. The rest I cannot afford on the pay I'm given. Thank you The RealReal on the damage you have caused on my psyche.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Handle fun products - Front line works their tails off

Cons

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.

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