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The RealReal

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The RealReal reviews

Great pay/ benefits - High Risk Authenticator The RealReal Employee Review

3.0
Jun 7, 2024
High risk authenticator
Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice HSA contribution, great paid time off.

Cons

Unattainable goals. Master and senior authenticators are unfriendly and cliquey. Not much room for growth. Overall stale low moral across the warehouse. Really strict infraction policy. If you make one attention based mistake it’s a level three write up that doesn’t fall off for six months. Preventing you from moving up or out of the department. They want you to push numbers but have pristine performance. It’s extremely stressful.

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The RealReal Response
2y
Thank you for sharing your feedback. We are happy to hear you are satisfied with our benefits package. At The RealReal we strive to cultivate a culture of belonging and that starts with making all employees feel welcome. While it is important that we maintain certain KPIs to ensure a positive customer and consignor experience, it is also important that we give our employees grace and leverage constructive feedback to improve and maintain performance. We are consistently re-evaluating our performance metrics against team performance and business needs to ensure there is a healthy and achievable standard set. We never intend for our employees to feel stressed about their performance, and if there are specific instances or concerns with your performance that you would like to discuss, I encourage you to reach out to HRPerth@therealreal.com or leverage the AllVoices platform. Thank you again, for your insightful feedback, and we hope to hear from you soon.

Explore other reviews about The RealReal

5.0
May 8, 2026
Merchandise operations specialist
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 17, 2026
Leadership
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Handle fun products - Front line works their tails off

Cons

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.

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