Does The SSA Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The SSA Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at The SSA Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at The SSA Group?

57% of The SSA Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The SSA Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at The SSA Group?

Retail Sales Associate (17) , Manager (11) , Food Service Associate (9) , Sales Associate (9) , Sales Associate/Cashier (8) , Food Service Worker (7) , General Manager (7) , Operations Manager (7) , Cashier (5) , Catering Associate (5) , Concessions (5) , Food and Beverage (5) , Retail Associate (5) , Administrative Operations Manager (4) , Assistant Operations Manager (4)

What are the pros of working at The SSA Group according to real employee reviews?

"family feel; great people; strong vision for the future" ((in 22 reviews)); "Amazing culture and so much room to grow within." ((in 13 reviews)); "Great team atmosphere great people" ((in 8 reviews)); "Get free food." ((in 7 reviews)); "the scheduling is flexible" ((in 7 reviews))

What are the cons of working at The SSA Group according to real employee reviews?

"Management was poor" ((in 32 reviews)); "Low pay and equipment issues" ((in 19 reviews)); "(Upper management constantly preached the 7 Habits in every meeting, and in daily conversations with the team.)." ((in 18 reviews)); "General manager was a micromanager and asked managers to drop down to be the server, set up crew and clean up crew for events to save labor." ((in 12 reviews)); "No training for new hires" ((in 11 reviews))

What are employees saying about The SSA Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The SSA Group layoffs and their outlook for job security at The SSA Group in 2026.

What are the top reviewed The SSA Group locations?

Denver , Royal Oak , Miami , Cincinnati , Columbus , Pittsburgh , Columbia , Colorado Springs , Saint Louis , Detroit , San Francisco , Brookfield , Tulsa , Houston , Powell , Sacramento , Monterey , Chicago , Springfield , San Antonio , Nashville , Los Angeles , Wichita , Milwaukee , Dallas , Chattanooga , Providence , Boise , Buffalo , Madison

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The SSA Group

The SSA Group reviews

SSA - Houston - Prep Cook The SSA Group Employee Review

2.0

Apr 17, 2017

Prep cook

Recommend

CEO approval

Business Outlook

Pros

A lot of the food is cooked from scratch so it is higher quality than most zoos. Chefs are willing to try new recipes and are open to ideas. Management open to employee learning various jobs. Seeing the animals at the zoo while I work is a great mood booster.

Cons

When I interviewed, I was told that they would work with me to adjust my schedule, but I am repeatedly scheduled for times that I am not able to work. Schedules are often posted the day before they start and mine is never consistent. It is very difficult to find someone to work my shift with such short notice. My days off are very rarely together. Working at a zoo, we get sent home or told not to come in when the weather is bad, but that is something I can accept. My supervisor is very critical and it can be stressful at times.

The SSA Group Response

Thank you for taking the time to share your feedback. Hearing from our team is the perfect way to keep working towards creating the amazing culture we strive to create every day. Who wouldn’t love being able to see the animals while they work. There are not many who can say that’s part of their work day. And we love that we can. In regards to the scheduling challenges you mentioned, we continue to strive to set shifts that accommodate as many people as we can and will address your comments at our next manager meeting to see how we can better serve our team. We ALWAYS love to hear that our culinary team is open to new ideas as many of the best thoughts come right from our front-line staff. Thank you for caring about your SSA family enough to take time out to share your thoughts and concerns. -Danny Anchondo (General Manager for SSA)

Explore other reviews about The SSA Group

5.0

Feb 19, 2026

Catering associate

Recommend

CEO approval

Business Outlook

Pros

Great staff, fun events and good hours

Cons

Sometimes temporary employees that don't care

1.0

Jul 19, 2026

Associate summer food service worker

Recommend

CEO approval

Business Outlook

Pros

Zoo is or should be a Happy place It starts off fun until you see You do most of the work and get nominal hours- bad pay- nasty rude environment

Cons

Angry Nasty ops managers who use you all over the park for work non food related and in roles that is not Food Prep- no thank you- they cut your hours constantly for low turnout

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Jobs at The SSA Group

Food Service - Prep Cook

Food Service - Prep Cook

Prep Cook at the Zoo - DAY SHIFTS

Food Service - Lead Cook

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