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The Tile Shop, Inc.

Engaged Employer

Tempted to score with only two stars... - Design/Sales Consultant The Tile Shop, Inc. Employee Review

3.0
May 5, 2016
Recommend
CEO approval
Business Outlook

Pros

The training manager was terrific. I felt I was properly trained in and given the appropriate tools and resources - I felt very excited and even proud to work for the company. Their benefits seemed decent, at least meeting the standards of anywhere else. They allowed you to play around with your own schedule a bit, and allowed you to play around with your job title. For example, since I was a design graduate student with interior design studies (although NOT an interior designer) - they allowed me to put "Interior Design Consultant" on my business card, even though my job title was "sales". It really helped me gain reliability from clients shopping around.

Cons

The assistant manager was very unkind, made derogatory comments, favored certain employees (as in - he was dating/sleeping with one of his employees), and I would even say border line sexist (made sexist comments both directly to me and also made sexist comments about the girl he was dating when she wasn't around to all his 'buddies' and 'GCs'!). Clearly all things that are very VERY wrong and undeserving of a managerial role (and higher rewards/pay!). At one time, the assistant manager even insulted my intelligence (actually called me 'stupid' to my face). When I brought all of this to the shop manager's attention, he "seemed" shocked - however - there was favoritism there, as well (because they were both "military brothers"). I was made to believe that it would be taken "care of right away!", when in reality, I think it was more of a "come on dude, don't say that kind of stuff" and nearly mocked the whole situation as if I was being uptight. What I was lead to believe was a great commissions pay-scale, ended up being a joke! Don't believe the hype when it comes to % pay increase after "meeting your mark". You only really get to make "real money" at a certain point (and for new comers like myself, who didn't have an extensive list of contacts/contractors to sell to - I rarely ever even hit my expected cap). Furthermore, everyone else was extremely territorial (which I understand, because it is sales) - yet, how else does anyone make anything more than minimum wage? I felt lied to, overworked, and under-appreciated (I had my Bach of Science, and spoke two languages!). All of these things combined, lead to a resignation effective immediately. Not to mention - I was actually sent a letter to be a part of a lawsuit because of other, similar poor treatment of another employee, their benefits, and their over times hours (I declined participation).

Explore other reviews about The Tile Shop, Inc.

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

There's a system to follow and it's an open ceiling to how much you can make.

Cons

The only con I came across over the years, is candidates lying on their resume's and wasn't willing to be coachable because they thought they knew everything.

1.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the floor staff are great people to work with.

Cons

The core issue here is a management culture that has completely decayed. It is an "old school" environment in the worst way possible—rigid, out of touch, and fueled by greed. There are blatant double standards where leadership expects total flexibility and "hustle" from staff, but offers zero support or fair treatment in return. The focus is entirely on the bottom line at the expense of employee morale. It feels like the company is stuck in a bygone era, refusing to modernize its approach to work-life balance or fair compensation. Career growth feels stagnant unless you fit into their specific "inner circle."

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