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The Tile Shop, Inc.

Engaged Employer

Stressful but co-workers make it worth it - Design/Sales Consultant The Tile Shop, Inc. Employee Review

3.0
Aug 10, 2016
Recommend
CEO approval
Business Outlook

Pros

It was easy to make lasting relationships with my co-workers at the Grand Rapids location. I have never had more fun at a job because of the people I worked with. I was able to exercise my interior design skills with many residential and commercial projects every day. It is a great was to get comfortable with talking to people, and becoming an expert on the subject. I do not consider myself a good "salesperson" and my sales numbers were still pretty good most months. I'm convinced the secret to selling is just being a person, relating to the customer and genuinely wanting to help them.

Cons

Money seems to be the only thing the company values. At the top of each day's To-Do list is "SELL SELL SELL" Management threw a fit every time we wanted time off. Even trying to switch the days you're working around, still maintaining 40 hours a week, felt like an ordeal. My manager was confused as to why I needed to take half a day off to attend my own college graduation ceremony. Your co-workers may be the reason you either maintain or lose your sanity. Almost all of my co-workers were fantastic and it was the best time I've ever had at a job. But because of the competitive nature of the job (competing for sales), one bad co-worker caused a lot of problems at our store in a matter of weeks. Fortunately, that person no longer works there. My biggest problem though, and the reason I left, was the fact that my pay was so unstable and unpredictable. It stressed me out more than it should have, and I had good sales numbers most months. The problem was that I could make triple a normal paycheck one month, and then be in subsidy the next month and it was as if those good months never happened in upper management's eyes. Eventually the stress of the job led to me not caring, which I imagine is what happens to a lot of other employees.

Explore other reviews about The Tile Shop, Inc.

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

There's a system to follow and it's an open ceiling to how much you can make.

Cons

The only con I came across over the years, is candidates lying on their resume's and wasn't willing to be coachable because they thought they knew everything.

1.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the floor staff are great people to work with.

Cons

The core issue here is a management culture that has completely decayed. It is an "old school" environment in the worst way possible—rigid, out of touch, and fueled by greed. There are blatant double standards where leadership expects total flexibility and "hustle" from staff, but offers zero support or fair treatment in return. The focus is entirely on the bottom line at the expense of employee morale. It feels like the company is stuck in a bygone era, refusing to modernize its approach to work-life balance or fair compensation. Career growth feels stagnant unless you fit into their specific "inner circle."

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