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The Tile Shop, Inc.

Engaged Employer

Store Manager - Store Manager The Tile Shop, Inc. Employee Review

4.0
Aug 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Great company and the pay for managers use to be great until January of 2016. Several managers of stores doing less $215k a month took huge pay cuts. Company refuses to advertise properly or at all. Need to invest in advertising instead of complaining that managers aren't hitting numbers.

Cons

Sales associate pay plan should be a base instead of a commission versus draw. It makes it very hard to retain a staff when they're commision only but then ALSO told to load and unload clients, clean the store, Planogram store resets 4x a year, mini inventory every week, Physical inventory every year, it's just a huge amount of responsibility put on a commissioned sales associate who only makes money off sales- not by cleaning. Most companies in our industry or similar industries don't require their commission paid associates to do anything but sell. Don't take your people off the sales floor and then complain about sales numbers- hire out for cleaning and inventory and store resets like any other major company would. If you do that so many people would stop job searching and complaining every day and just stay with the company.

Explore other reviews about The Tile Shop, Inc.

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

There's a system to follow and it's an open ceiling to how much you can make.

Cons

The only con I came across over the years, is candidates lying on their resume's and wasn't willing to be coachable because they thought they knew everything.

1.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the floor staff are great people to work with.

Cons

The core issue here is a management culture that has completely decayed. It is an "old school" environment in the worst way possible—rigid, out of touch, and fueled by greed. There are blatant double standards where leadership expects total flexibility and "hustle" from staff, but offers zero support or fair treatment in return. The focus is entirely on the bottom line at the expense of employee morale. It feels like the company is stuck in a bygone era, refusing to modernize its approach to work-life balance or fair compensation. Career growth feels stagnant unless you fit into their specific "inner circle."

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