employer cover photo
employer logo
employer logo

The Tile Shop, Inc.

Engaged Employer

Good Environment but little work/life balance - Anonymous employee The Tile Shop, Inc. Employee Review

3.0
Oct 14, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If your sales numbers are good, can move up to assistant manager then to manager very quickly, sometimes within a year. Manager and asst manager were very supportive, good overall team environment, everyone wanted everyone else to succeed Company would respond to employee requests, such as changes in pay and dress code, seemed to care about employees Great benefits and company match 401k

Cons

Hours: minimum of 55 hours/week, with mandatory 9-6 on Saturdays and 10-6 on Sundays Required to perform other tasks besides selling, like cleaning the store and public bathrooms. Sales force is basically acting custodial staff. If you get stuck with a poor location, as I did in the Langhorne, PA store, some days you could count on two hands the number of customers that came in (and with 3 or 4 sales people on the floor, this did not bode well for sales) Often times, tiles would come in broken or the distribution center would mess up a shipment, which led to unhappy customers that the sales person had to deal with. Very high turnover rate

Explore other reviews about The Tile Shop, Inc.

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

There's a system to follow and it's an open ceiling to how much you can make.

Cons

The only con I came across over the years, is candidates lying on their resume's and wasn't willing to be coachable because they thought they knew everything.

1.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the floor staff are great people to work with.

Cons

The core issue here is a management culture that has completely decayed. It is an "old school" environment in the worst way possible—rigid, out of touch, and fueled by greed. There are blatant double standards where leadership expects total flexibility and "hustle" from staff, but offers zero support or fair treatment in return. The focus is entirely on the bottom line at the expense of employee morale. It feels like the company is stuck in a bygone era, refusing to modernize its approach to work-life balance or fair compensation. Career growth feels stagnant unless you fit into their specific "inner circle."

1
See reviews by: Helpful|Rating|Date|All