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The Tile Shop, Inc.

Engaged Employer

Don’t do it - Part Time Sales Associate The Tile Shop, Inc. Employee Review

1.0
Oct 2, 2024
Recommend
CEO approval
Business Outlook

Pros

- *Potential* to make good money - Networking with contractors and designers

Cons

- Poor company culture; micromanaging is built-in - Quality of training and management has been on a steep decline for years - Changes to pay structure every couple years (that always effectively lower comission) - Don’t even get me started on subsidy - At the end of the day most of one’s experience with the tile shop comes down to the Store Manager. If your store manager is good the rest can be tolerable, and if you’re in a good market you might even make good money. However, due to company culture and management overall, good store managers have become the exception, not the rule. - There’s a lot to learn to do this job well, and a little over a year ago corporate got rid of the centralized training team, leaving the task of educating new hires to store management which obviously varies dramatically from store to store. - Toxic pressure to constantly be profitable to the company (meaning you sell enough to pay your own salary, and the company is only out your 12.5% commission rate). The problem is that not every task that needs to be done in the store has commission attached. Cleaning the bathrooms, cleaning the displays, merchandising tasks, and general store organization has to be done but technically no one is getting paid to do it. - I’m not sure if this is an overall con, but in my situation at least I was consistently pressured to go from part-time to full-time despite my clear explanation that the subsidy system that full time employees were subject to was not an option for my financial situation. - No options to move up in the company without going full time.

Explore other reviews about The Tile Shop, Inc.

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

There's a system to follow and it's an open ceiling to how much you can make.

Cons

The only con I came across over the years, is candidates lying on their resume's and wasn't willing to be coachable because they thought they knew everything.

1.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the floor staff are great people to work with.

Cons

The core issue here is a management culture that has completely decayed. It is an "old school" environment in the worst way possible—rigid, out of touch, and fueled by greed. There are blatant double standards where leadership expects total flexibility and "hustle" from staff, but offers zero support or fair treatment in return. The focus is entirely on the bottom line at the expense of employee morale. It feels like the company is stuck in a bygone era, refusing to modernize its approach to work-life balance or fair compensation. Career growth feels stagnant unless you fit into their specific "inner circle."

1
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