The unfortunate reality of the sales division - Home Care Liaison TheKey Employee Review

2.0
Aug 27, 2019
Recommend
CEO approval
Business Outlook

Pros

I feel that in the time I was with HCA, I had a profoundly positive impact on my community, and for that, I'm immensely grateful. wonderful, dedicated local team I worked with. I learned a ton, and made the most of the experience, even though I had little support from senior sales leadership. For the industry, if you're a strong performer the compensation is great. Yet there's a caveat to that - they keep changing what they commit to which repeatedly will hurt you financially - whether it's base pay, bonuses, cars etc.

Cons

My star ratings only relate to the sales division. I've never writen a review, yet I feel it's essential to share for any prospective candidates. I'm not a "bitter low performer." I've been a top performer my entire career and was for HCA, yet over and over again, they made a commitment and didn't follow through. my career has spanned decades, and have never experienced a company that has repeatedly broken my trust. Lastly, I've never worked for an organization where there's little talk about outcomes or quality of care; in other industries at national meetings, you'd have patients/customers share their stories of the difference you made. This never happened at HCA. I'm all about growing the bottom line AND making a difference in the world. You need to model this to inspire your team.

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5.0
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Pros

They understand my busy schedule

Cons

I have no cons everything's is going well

3.0
Jun 6, 2026
Recommend
CEO approval
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Pros

The mission is meaningful, and many employees genuinely care about the clients and caregivers they serve. There are talented people throughout the organization who work hard and do their best despite significant challenges. Remote work flexibility is also a positive.

Cons

The company struggles with consistency, accountability, and communication. Priorities frequently change, decisions are often made without considering operational impact, and employees are expected to adapt with little guidance or support. There is a noticeable culture of favoritism. Opportunities, visibility, flexibility, and influence often appear to be driven more by relationships with leadership than by performance or results. Employees are not always held to the same standards, which creates frustration and damages trust. The organization relies heavily on employees to compensate for process gaps, staffing challenges, and system issues rather than addressing root causes. As a result, burnout is common and turnover remains a challenge. Frequent restructuring and shifting priorities make it difficult to build momentum, retain institutional knowledge, or execute long-term strategies effectively. Employees are often asked to do more with less while receiving limited transparency around decisions that directly impact their work. For a company that depends on dedicated employees to drive results, there is often a disconnect between leadership messaging and the day-to-day employee experience.

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