Overwork and stress - Staffing Manager TheKey Employee Review

1.0
Jan 21, 2021
Recommend
CEO approval
Business Outlook

Pros

I guess receiving lunch , sometimes, on the company...

Cons

-workload on staffing managers are unbearable. your title is staffing manager, but you do over 9 departments in one body (compliance management, staffing, recruiting, onboarding, separation, write-ups, payroll, billing, the list goes on and on) -company continues to say that the SM position has the most stressful job and does nothing to emotionally and mentally support their employees. -upper management doesn't care about your mental health nor the amount of emotional abuse that could happen in your office and just say "well we've all been through that".. gaslighting is a con at home care assistance -the amount of pressure and stress put onto a staffing manager on-call is uncalled for. on-call every other day and every other week. I was told that I'll be on-call every 4 weekends and ONCE a week on a week day. -work/life balance is not applicable. when you're off, you're actually not off. they EXPECT you to have your work phone even though you're not on call because it's a "requirement". In other words, have no work/life balance because it's mandatory to have our work phones with us even if we're not working. This job gave me PTSD and anxiety. I get small panic attacks hearing my personal phone vibrate thinking that it's telerep or my boss about to yell at me as to why the caregiver is the caregiver we sent to the client.

Explore other reviews about TheKey

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

They understand my busy schedule

Cons

I have no cons everything's is going well

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is meaningful, and many employees genuinely care about the clients and caregivers they serve. There are talented people throughout the organization who work hard and do their best despite significant challenges. Remote work flexibility is also a positive.

Cons

The company struggles with consistency, accountability, and communication. Priorities frequently change, decisions are often made without considering operational impact, and employees are expected to adapt with little guidance or support. There is a noticeable culture of favoritism. Opportunities, visibility, flexibility, and influence often appear to be driven more by relationships with leadership than by performance or results. Employees are not always held to the same standards, which creates frustration and damages trust. The organization relies heavily on employees to compensate for process gaps, staffing challenges, and system issues rather than addressing root causes. As a result, burnout is common and turnover remains a challenge. Frequent restructuring and shifting priorities make it difficult to build momentum, retain institutional knowledge, or execute long-term strategies effectively. Employees are often asked to do more with less while receiving limited transparency around decisions that directly impact their work. For a company that depends on dedicated employees to drive results, there is often a disconnect between leadership messaging and the day-to-day employee experience.

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