Nose-Dive - Home Care Liaison TheKey Employee Review

1.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

unlimited PTO, higher than average pay, very generous commission

Cons

quite a few come to mind but the most pressing would have to be - insane unreasonable sales goals that ramp to unachievable expectations pretty quickly. I was working in the sales role for 14 month, by the time I left I was expected to bring in 2x the amount of new admissions to service that I averaged, and that number was raising by 1-2 new clients a month. You are told that you can be fired if you miss this number 3+ months in a row. Managers rule by fear and everyone is held to insane goals- from the liaisons in the field all the way up to the division directors. -On top of the stressful goals, the local offices are falling apart and severely understaffed. Clients are lucky if they are able to get a call answered on the main line and if their bills are not insanely incorrect. Sales people are instructed to hold presentations and distribute marketing materials that advertise completely fake services and fake training programs that caregivers supposedly have, then the office is left to deal with an aftermath of complaints. The key is branded as a 'luxury service' with all these perks and programs that don't even exist, but are way more expensive than other companies in the area.

Explore other reviews about TheKey

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The key is a great company to work for.

Cons

There's no cons great company

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is meaningful, and many employees genuinely care about the clients and caregivers they serve. There are talented people throughout the organization who work hard and do their best despite significant challenges. Remote work flexibility is also a positive.

Cons

The company struggles with consistency, accountability, and communication. Priorities frequently change, decisions are often made without considering operational impact, and employees are expected to adapt with little guidance or support. There is a noticeable culture of favoritism. Opportunities, visibility, flexibility, and influence often appear to be driven more by relationships with leadership than by performance or results. Employees are not always held to the same standards, which creates frustration and damages trust. The organization relies heavily on employees to compensate for process gaps, staffing challenges, and system issues rather than addressing root causes. As a result, burnout is common and turnover remains a challenge. Frequent restructuring and shifting priorities make it difficult to build momentum, retain institutional knowledge, or execute long-term strategies effectively. Employees are often asked to do more with less while receiving limited transparency around decisions that directly impact their work. For a company that depends on dedicated employees to drive results, there is often a disconnect between leadership messaging and the day-to-day employee experience.

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