Couldn’t ask for a better work environment - Customer Success Representative TherapyNotes Employee Review

5.0
Aug 27, 2021
Recommend
CEO approval
Business Outlook

Pros

From day one at TherapyNotes, I have felt included and listened to. My training class was made of great people, and veteran staff are there offering help right out of the gate. TherapyNotes has provided me with what I would have to say is the best work environment that I have had to date. Coworkers are friendly and share many of the same personality traits as myself, and management is incredibly approachable when issues arise or if there are questions that need to be asked. Competitive pay, flexible hours, good benefits, and a very relaxed work environment, with a CEO that does everything possible to ensure that employees know their value.

Cons

The workload may not be suited for everybody. There is a lot of information to take in initially, however there is a comprehensive database for internal use.

Explore other reviews about TherapyNotes

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve had a very positive experience working here. Management makes employees feel valued and appreciated, which has stood out to me compared to other companies I’ve worked for. The company also offers an excellent work-life balance, and the pay is decent. Overall, it is a rewarding and supportive place to work.

Cons

No major cons from my experience. There can be occasional busy periods, but the overall work environment and support from management have been positive.

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team culture which encourages closely working together and those with more experience teaching and helping new hires. Great healthcare, dental, and 401k benefits Good opportunities for long term careers Work from home allows for flexible schedules and less time and money spent on driving and gas. Teams always open for feedback on how to improve Fun team building exercises which make you feel like part of a family and not just a working team.

Cons

Quickly expanding company means growing pains, shifts to SoA, new hires, refactoring into Angular and simultaneous development of new features can lead to quickly out of date documentation and unexpected issues which block work items.

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