Pros
It is basically a 40hr per week position, and the more seniority you get the more flexible a schedule you will have.
Cons
The company clearly does not care about its customer facing positions such as reference attorneys, tech support and customer service. The latter of the two they simply outsource as much as they can, and skeleton staff the US based reps. Since they cannot outsource the Reference Attorneys they run the department on the cheap so they can have as little staff as possible, while not making the large law firm customers wait too long on hold. The salary is a joke. It was probably a good salary 30 yrs ago when many law school tuition rates were below 10K per year. The "merit increases" which the company only gives if it does not lose too much money due to stupid management decisions does not even cover a cost of living increase. And because the company considers the RSA department an entry level position, it does not matter if you are there for 1 year or 10 years, you will never get a significant bump in salary. Because they get a lot of people to apply because of a horrible MN legal job market and too many law schools in the area there is no flexibility when it comes to the position, policies of the department, salary etc. You will simply be an employee number to them and that is it. If you talk to the managers "off the record" they will admit the company and the department considers the employees replaceable parts and that they can make the job as bad as they want because there are always plenty of people looking for a foot in the door to the company. If you do take the job, start planning your exit immediately. Identify the part of the company you want to go to and start networking and get your name out there. If you do not have interest in staying with the company long term I would put it like this...If you are, or about to be, homeless or starving take the job. If not, do not bother with it.