Pros
The Environment here is friendly, Management is very encouraging,
Cons
• Working as Level 1 Technical Operations Controller in Thomson Reuters. • Total of 11 months experience as Technical Operations controller. • Monitoring Servers of Thomson Reuters Production Applications across all Data Centers through, WebTop and Global Event View. • Acting as 24x7 escalation points to Security / Server and Application support issues • Perform real-time tier Level1 troubleshooting via remote access to network components to isolate, manage, and resolve network impacting issues. • Ensuring business critical task checklists is followed and all scheduled events done in timely & efficient manner. • To carry out scheduled system software & hardware upgrades as directed by Change Management System. • Maintaining, Supporting and troubleshooting all kinds of issues on UNIX, Windows 2003 and 2008 server. • Working on SM7 ticket management. • We review the documents and update as per requirement. • Good team player, strong team orientation & leadership qualities, hard working and Enthusiastic.