Looks great on the outside but once inside its a different story. - Anonymous employee ThoughtExchange Employee Review

1.0
Oct 28, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are still a few people who believe deeply in what they are doing. The Education team is keeping the company afloat.

Cons

The senior leadership is hugely disconnected from what happens and what is needed to run a successful, connected team. So lost in their failing corporate go-to-market plan and how to execute it, they don't even realize that if they just practiced what they preached and made good use of their own product, they might just come up with a viable solution to many of ThoughtExchange's problems. ThoughtExchange is also very disconnected from their own product and all it promotes to their clients its scary. Most department heads don't use the product themselves, and when the senior team does pop their heads out to address a significant issue, there magically never seems to be enough time left in meetings to address the real problems and concerns. Only false promises that they will get back to the team at a later date. The CEO has a politician's knack for changing the subject or over-communicating what has been said to distract from actually addressing the real issues. He and the C-Suit leaders are highly skilled at reframing obvious problematic issues to fit their narrative and therefore not taking responsibility for the current state of the culture. "It's just the great resignation, and it's happening everywhere." "This many people quitting is actually a good thing. Now we can just hire people who will do what we tell them to do, I'm tired of everyone's opinions and feelings." The universal feeling is that instead of truly focusing on making TE a great company and product again, it's now just a race to get the evaluation up enough to sell the company so that they don't have to deal with the mess.

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ThoughtExchange Response
4y
Thank you for taking the time to leave this review. Prospective new teammates tell us often that what is written on our Glassdoor page helps them gain perspective on what it’s truly like to work at ThoughtExchange, so your honest feedback is valuable and is seriously taken into account by the leadership team. Firstly, we are so happy to hear that while at Thoughtexchange you worked alongside people who believe deeply in what they are doing, who you experienced to be also exceptionally bright and talented. We couldn’t agree more, and in fact see those qualities reflected in every person across the company. We are also glad you saw the incredible value and strength of our Education team and offerings. It certainly has been one of our most successful avenues of business almost since inception, and continues to be as we grow into new sectors and broader markets. The points you have made regarding our organizational connection, especially between leadership and the rest of the team, has been noted. Core to our company is a focus on continuously improving communications amongst leaders and teams, with a commitment to transparency and equity. One of the ways we ensure this within our organization is by conducting quarterly exchanges involving senior leaders and their teams, with a strong focus on follow up and action around these. We really do appreciate that you have taken the time to voice your candid thoughts here. After all, diversity in thoughts is our business, so we continue to strive to set the bar even higher. If you have any additional thoughts I’d be happy to connect further, offline. Posted on behalf of Dessalen Wood, Chief People Officer

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Business Outlook

Pros

good company culture, flex working time

Cons

some meetings are not necessary

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Pros

Great people Great culture Leadership was willing to listen to the team at large

Cons

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