Value driven organization - Customer Success Manager (CSM) ThoughtExchange Employee Review

4.0
Dec 17, 2024
Recommend
CEO approval
Business Outlook

Pros

- really focused on making a difference in education and genuinely helping leaders make an impact in their communities - everyone here is mostly caring and empathetic - no toxic sales culture at the moment and really down to earth folks - flexible with time off and work hours - ability to work from anywhere for the most part - good pay

Cons

- no growth opportunities at all and no pathways to even grow laterally - product team isn’t aligned with customer needs - a lot of female senior leaders have been burnt out and left or fired - not a good place if you’re a female wanting to go up in the corporate ladder - haven’t figured out how to scale without pouring so much money into in person events and conferences - no RRSP matching - limited coverage for counselling - no eye care

Explore other reviews about ThoughtExchange

5.0
Dec 19, 2022
Recommend
CEO approval
Business Outlook

Pros

good company culture, flex working time

Cons

some meetings are not necessary

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people Great culture Leadership was willing to listen to the team at large

Cons

Tough market Too long to pivot, a bit too rigid in thinking Product is more of a "want," rather than a "need," however they're trying to fix that.

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