Great people, lots of potential, just as many gaps in leadership - Senior Customer Success Manager ThoughtExchange Employee Review

3.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazingly smart, talented, and committed team. Very welcoming and inclusive environment. The tool has a real potential to drive change and impact in the world.

Cons

The company has no idea who they are or how to sell. They lack a clear and focused value proposition, and have grown bloated with roles that are not producing results. A company of 200 employees where nearly 1/4 of them are in overlapping Marketing roles is just one example of the poor leadership decisions you can expect to face daily. Missing your sales figures by 7 figures multiple years in a row should have been a wake up call, instead they continue to think that Marketing can fix everything. They have laid off many top talented people, only to then post the same role but offering at $30K+ less.

Explore other reviews about ThoughtExchange

5.0
Dec 19, 2022
Recommend
CEO approval
Business Outlook

Pros

good company culture, flex working time

Cons

some meetings are not necessary

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people Great culture Leadership was willing to listen to the team at large

Cons

Tough market Too long to pivot, a bit too rigid in thinking Product is more of a "want," rather than a "need," however they're trying to fix that.

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