I wish I was warned - Anonymous employee ThoughtSpot Employee Review

1.0
Dec 30, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product. Hard working people. Amazing healthcare.

Cons

About the Design team -  You will be constantly bullied, your designs will be insulted in team reviews, and that will just be the beginning. Feedback will be frustratingly inconsistent -- one week your designs will be amazing, the next week "horrible". Crudely expressed criticisms of your work may also be posted on the team slack channels (especially Eng and PM channels). Things tend to get much, much worse during your 1-1s. One might assume the bullying is only focused on the old team -- unfortunately, new hires are not spared. There are some exceptions of course. If you are a favorite, you'll get free reign and receive a "Specialty Role". That's a real title, communicated officially. Yes, I wish I was kidding. The whole thing is set up to make you feel incompetent. Yearly reviews serve to exhibit your failings and brush your achievements under the rug. I initially thought this was unique to me, but then I asked multiple teammates. It is almost indiscriminately a demoralizing process. Cross-functional collaboration is so bad that half of the product team does not want design reviews. Most projects get derailed during design reviews. There have been cases of PMs keeping the design org in the blind and shipping work without approval. The designer is subsequently publicly shamed. Then there are occasional displays of toxic behavior from leadership. Fingers are pointed at everyone from HR to PMs, Eng leads and even exec staff so that the design leadership can avoid taking ownership or accountability for their own mistakes.  On the bright side, these things don't happen every day, just once a week. The design leadership also practices what could be best described as whimsical decision-making. There have been multiple instances where they turned from actively growing/hiring a team (under the design umbrella) to laying off the whole team within just 2-4 weeks. None of these layoffs seemed strategic or funding-related, and they didn't turn into more headcounts in the design org. Basically when the leadership finds it hard to show any work progress, it throws  "non-designer" roles under the bus as a distraction.  In a notable instance, the entire user research team was sacrificed. Needless to say, the leadership does not believe in user research and makes stuff up about user behavior, because "that's how Apple does it". (That's the unofficial design principle.) Speaking of Apple, Steve Jobs (RIP) influences most of the design decisions at ThoughtSpot. The irony here being Steve Jobs was not a designer. I have witnessed a new low of ineptitude. Earning top dollar. In a private, for-profit company. In a ruthless industry. It is sad to see terms like "poor performance" and "inability to handle the work" are selectively applied to non-management roles. The exec staff has to be aware of some, if not all, of this mess. They seem to be unable or unwilling to correct it. Hope there is a real change soon. I wish I was warned about all this.

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ThoughtSpot Response
4y
Thank you for sharing your feedback. I'm truly sorry to hear that your experience at ThoughtSpot was so challenging. We definitely take these types of allegations seriously and I feel confident that if they had ever been raised to HR or leadership, we would have done everything we could to better understand them. I invite you still to reach out to me if you'd like to discuss any of this further. We are committed to creating a work environment that allows our employees to do the best work of their careers.

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ThoughtSpot Response
1mo
Hearing this from someone in Finance, where the work is demanding and the margin for error is small, genuinely means a lot. The fact that you're experiencing the culture as values-driven and not just values-stated is exactly what we're working hard to build. The pace is real and so is the opportunity, and we're glad that combination is landing as energizing rather than exhausting. Thanks for taking the time to share this.
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ThoughtSpot Response
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Really glad the work-life balance and the technical team are working well for you — those are things we actively invest in and it's good to hear the signal is positive. On management direction: we hear you, and it's feedback we take seriously. We're in a phase of focused growth, and we know that can sometimes create ambiguity at the team level. We're working to tighten that alignment. If there's something specific that felt unclear, we'd genuinely welcome the conversation — reach out to people@thoughtspot.com.
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