Pros
- Leadership saw many of the inefficiencies and system gaps — there was genuine interest in improving things, even if the follow-through was slower than needed.
- My manager was supportive, appreciative, and relied on me in meaningful ways.
- The people were kind, hardworking, and sincerely cared about doing things well.
- I always felt included and respected, even as a contractor.
Cons
- Even though problems were recognized, I wasn’t given the go-ahead to actually implement new systems or resolve the inefficiencies affecting the team.
- Management was waiting for larger organizational clarity about the future direction and function of this department, and during that waiting period the team’s day-to-day experience suffered.
- Most requests came in through email with no centralized system, which made it difficult to track, prioritize, or delegate work effectively.
- Documentation was inconsistent or missing, so knowledge often lived in people’s heads rather than in shared processes.
- The delay in addressing long-standing operational issues contributed to burnout and turnover.