Pros
The team has some good and kind people that will help you more than management/team leads. Fully remote.
Cons
Short answer: EVERYTHING Management was not prepared for onboarding or training. They did not get any of the programs/accounts ready for us until the Friday before training was over. The training was extremely rushed, unorganized, and unprofessional. The leads and supervisors were always rude, unhelpful, and unprofessional. Anytime I tried to ask for help or more clarification about a situation with a customer I would never get a clear answer or explanation on a situation. At a certain point the other seasonals I started with and I would just reach out to other full time staff for help because we knew trying to get help from the leads would just be a waste of time. Management was never willing to accommodate your schedule. For example a coworker and I wanted to switch a weekend shift and the sup she reached out to about it told her that we would not be able to switch "because the schedule is already made". That is a horrible excuse. The schedule was always delayed as well. To the point that we would be working in the middle of the week and the schedule for THAT WEEK was not even ready and sups would message you privately to let you know if you would have a day off that week and would be working that weekend. They were extremely strict about staying online all day. Making announcements in the main group chat saying "if we see that you are offline for calls for more than two minutes we will put you online ourselves." Yet they NEVER took calls, even calls that THEY needed to follow up with customers. The customers would call asking why they haven't heard from *blank sup* for over two weeks. This was a seasonal position with a possibility to stay full time. However, whenever someone would ask how long the season is or what the end date is all they would say is "we'll let you know". One of the sups randomly asked me to join her Zoom with another sup to let me know that next Friday will be my last day. There was no point for the both of them being there as only one of them talked the whole time.