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      TimelyCare

      Engaged Employer

      TimelyCare reviews

      All the five star reviews are not honest - Customer Success Manager TimelyCare Employee Review

      1.0
      Oct 2, 2025
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The co-workers are truly the best part of this company. Leadership does a good job of hiring people who fit into a similar social culture, so it’s easy to get along with others and build good relationships. The people here are genuinely nice.

      Cons

      Unfortunately, the structure and leadership of the company leave a lot to be desired. On the Customer Success team especially, the hierarchy feels very unfair. Employees who have been with the company for years, with significant knowledge and experience, are paid less than new hires who often come in knowing nothing. There is little opportunity for growth or promotion within the company, as leadership tends to hire externally rather than developing and moving up internal talent. Leadership has also grown detached from the original mission and values. This is supposed to be a healthcare company focused on helping people, but now it feels like money is the only priority. Leadership will even misrepresent contract pricing or change terms for schools, leaving frontline employees to be the “bad guy” delivering difficult news. Over the years, many strong leaders have left because of the toxic work environment, and the heart that once made the company special is no longer present. For many employees who stay, it isn’t out of passion for the job, it’s because the job market is tough. That says a lot about the state of the workplace.

      avatar
      TimelyCare Response
      9mo
      Thank you for sharing your experience and for recognizing the great people who make TimelyCare special. We appreciate your three-plus years with TimelyCare, and we’re sorry to hear about your concerns and truly appreciate your honest feedback. Guided by employee feedback, TimelyCare has established formal pay banding, reviewed quarterly through our merit process, with annual compensation benchmarking to ensure internal equity and market alignment. While pay band details are not discussed broadly, they are designed to provide structure consistency in how we evaluate and reward our employees. We’ve also expanded leadership development through monthly People Leader meetings, mentorship opportunities (both internal and external through our private equity partnerships), and programs designed to support emerging leaders. As part of our 2025 refresh, our leadership team reaffirmed our purpose and values to ensure transparency, integrity, and care remain at the center of how we make decisions and support both our campus partners and one another. As we continue to grow, we’re committed to listening, improving, and ensuring that our culture, transparency, and career growth opportunities reflect the mission that brought us here. We care deeply about our culture and transparency.

      Explore other reviews about TimelyCare

      5.0
      Jun 10, 2026
      Professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      TimelyCare has a strong mission focused on improving student well-being, which makes the work feel meaningful and impactful. The people are collaborative, supportive, and genuinely care about both employees and the populations we serve. Leadership is invested in growth, and there are opportunities to take on new challenges and expand your skills. The company has embraced flexibility and continues to evolve as it scales.

      Cons

      Like many fast-growing organizations, priorities can shift quickly, which sometimes creates ambiguity around processes and decision-making.

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      TimelyCare Response
      3w
      It is meaningful to see our mission, people, and culture reflected in your experience. We believe great work happens when talented people are trusted, supported, and connected to a purpose that matters. As TimelyCare continues to grow, we are focused on creating clarity, investing in our people, and building on the culture that has helped us expand our impact for students and campus communities across the country.
      1.0
      May 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Talented, hardworking, and collaborative team members who are supportive of one another and committed to doing strong work. Being fully remote allows for flexibility.

      Cons

      Leadership is primarily focused on profit and appearances, not people. Employees are not respected—priorities constantly shift and there is little regard for employees’ time or workload. The organization lacks alignment. Teams are siloed. It is unnecessarily difficult to get work done. Feedback is ignored. Transparency is minimal. People are let go or reassigned with little to no communication, which creates a culture of uncertainty and distrust. Favoritism is noticeable and impacts how employees are treated and evaluated. Workloads increase with no additional resources. Expectations are unclear and change frequently. Customers are moved between service levels and changes are made that negatively impact them without proper communication, leaving frontline employees to fix the confusion and frustration without support. Leadership talks about trust but does not demonstrate it. There is a clear disconnect between what is said and what actually happens. Overall, the environment is chaotic, disorganized, and reactive. It feels like there is no real plan, and employees are left to figure things out on their own. This is not a stable or supportive place to work.

      12
      avatar
      TimelyCare Response
      2mo
      Our people are a core strength of TimelyCare, and the work they do matters and is very much appreciated. We are committed to creating an environment where employees feel supported, respected, and able to do their best work. We are listening to feedback and building more structured, scalable ways of working so that navigating a fast-paced environment is more clear, consistent, and effective. Financial health is necessary to carry out our important work. Our mission to foster student success and improve the health and well-being of campus communities requires strong alignment, accountability, and trust in how we operate day to day, and we are continuing to invest in our people and leaders to strengthen that experience across the organization.
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