Great company to work, lots of growth, CS department needs more help. - Customer Support TimelyCare Employee Review

TimelyCare has a strong mission focused on improving student well-being, which makes the work feel meaningful and impactful. The people are collaborative, supportive, and genuinely care about both employees and the populations we serve. Leadership is invested in growth, and there are opportunities to take on new challenges and expand your skills. The company has embraced flexibility and continues to evolve as it scales.

Like many fast-growing organizations, priorities can shift quickly, which sometimes creates ambiguity around processes and decision-making.

I genuinely don’t think there are any other than the people (who they’re burning out or forcing out)

To the Glassdoor responses from TimelyCare: “we found no record of the specific incidents referenced” is a strange thing to say about anonymous reviews. What exactly are you looking into — Slack messages? Zoom recordings? The implication that you’re investigating who wrote these reviews is more revealing than anything the reviewer said. The irony is that the very culture described in every negative review — retaliation against anyone who speaks up — is exactly why employees can’t give honest feedback internally and have to resort to anonymous posts in the first place. And then those posts get publicly discredited. I’ve been gone over a year and I’m still untangling what this place did to my sense of self at work. That doesn’t happen at healthy companies. Good luck to everyone still there.