Great People, (Some) Bad Leadership - Manager, Customer Onboarding Tipalti Employee Review

4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

This job is unlike any you will ever have. The office is very laid back and filled with young people who are just starting out in their career. The collaboration is fantastic between the teams. Everyone genuinely wants to help and wants everyone to succeed. Work life balance is the best. Probably can't be beat. COO and Sr. Manager of Global PMO are the best leaders I have ever seen.

Cons

Pay is low compared to competitors, specifically Ramp and Brex and many people at the company are aware of this. This is by design from leadership. Keep the cost low and replace employees as needed. There is a relatively high churn rate in some departments due to this. The Onboarding (Implementation) role is difficult and the VP does not do much to fix it or flat out ignores it. While we hear from Manish (COO) and Chen (CEO) that onboarding is doing well, we do not hear that same sentiment from our department VP. Often being told we are not pulling our weight or "sandbagging". However, he does not have a base level for what our product does. He needs to learn this. There are some very good leaders who try to fix issues but are stopped by higher ups. It is a shame that those cannot be heard. Training and new hire onboarding is worst I've seen at a company. Throw you to the wolves and good luck. Product is very unstable, especially Procurement.

Explore other reviews about Tipalti

5.0
May 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Great job to start with

Cons

Low salary for the job

2.0
Feb 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people. My direct manager was excellent and very supportive. Free lunch when in office. Health benefits are okay.

Cons

There have been numerous layoffs, and overall it feels incredibly unstable. The product has a lot of issues, which makes the onboarding role much harder than it needs to be. When deadlines are missed, leadership tends to blame the onboarding team, even when you’re doing everything you’re supposed to and the challenges are outside your control. It doesn't help that the Product has a lot of issues, and leadership will push on us to sell on more product features, that will make implementation even longer and the features are not ready to be used by customers. Sales regularly overpromises to customers, then avoids accountability when those expectations can’t realistically be met. Most process changes seem to benefit Sales while making onboarding even more difficult. Pay is below industry standard, and as a result, many of the strong employees don’t stick around for long. While my coworkers are great, it seemed like everyone was miserable. Always complaining about customers, leadership, turnover, layoffs, low pay, and questionable policies. It's not a healthy work environment, and leadership needs to introduce changes immediately if they want to attract and retain talent. Performance is heavily data-driven, which isn’t inherently a bad thing. However, evaluations tend to focus too narrowly on metrics like average implementation time, without fully considering the many factors outside an employee’s control that impact results. As a result, overall performance and contributions don’t always feel fairly assessed.

3
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