Commutative and understanding leadership. Clear objectives for employees. Good training and lots of opportunities to learn, practice, and ask questions. Good benefits and PTO for regular non contract employees.
Cons
Low pay. Almost $10 less an hr on average for similar positions. Misleading recruiters make the job seem less intensive than it is. High call volume low ACW between calls. Long path to non contract employment and probably even longer till market average pay. BLACKOUT DATES - almost 6 months of the year limited or no time off allowed or approved. Not for me, I knew I was going to quit day two of training but I still gave it a 3 month try. Just way too many better options out there available.