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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Want to be strategic but has no idea how to be - Senior Manager Toast Inc Employee Review

      2.0
      Dec 7, 2025
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great folks to work with. Aspirations worthy of the work.

      Cons

      Paying for customer support but expecting experienced tech support. Tactical people inexperienced at strategy running strategy… and it shows. Hyper focused on any reductions - I had a VP grill me over a .03 drop in CSAT… still above goal mind you… and hadn’t been above CSAT until my arrival and work. Multiple departments launched BPOs without proper support or direction. This stretched May responsible so thin. So in short… poor planning, wrong people in key roles, and the solution is to “restructure” (layoff/fire) then just hire consultants to tell them how to structure all over again. Also.. there is too much faith in those who bring Amazonian experience. So many Amazonians have great experience. Unsure the man you have from Amazon now is truthful about him biting more off than he can chew.

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      2w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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