Struggling to set priorities, good biz prospects - Anonymous employee Toast Inc Employee Review

3.0
Jul 5, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Toast is very likely to be highly financially successful. The founders hit the market at exactly the right time, and have built a very successful go to market engine. There are a lot of good people in the organization as a whole. Mid-management is pretty good, and tons of talented, hardworking folks on the front lines of every part of the org. Comp is fair, and stock is likely to be very valuable.

Cons

Working at Toast is really not great. Leaders are all over the place and totally sub-par for an org of this size, very unprofessional, poor at management, and poor at making tradeoffs and setting priorities. They set high goals for the org and meet them in terms of GTM (again, this is because of market dynamics mostly - competition is pretty lackluster in the industry, and cloud software is taking over). But the high goals in other areas that are actually much harder and require real management skill and experience - eNPS, cNPS - are total misses. The lack of professionalism and cohesion in the leadership team is astonishing, and has ripple effects throughout the org. Leaders are incentivized at cross-purposes and duke it out by sending mid-management to squabble with each other in cross-functional initiatives. Deeply, deeply inefficient and frustrating.

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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