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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Still a lot of growing to do - Customer Support Toast Inc Employee Review

      2.0
      Sep 17, 2019
      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at Toast are great! Not a bad apple in the bunch! It was fun interacting with them on a daily basis.

      Cons

      The work is VERY stressful, especially in Support. There was a LOT of turnover. Also, there didn't seem to be an interest from management to make a better product. Rather, the focus seemed to be on "going public," which means making a product just good enough to sell, but not spending a lot of effort making it better. Sales were more important.

      avatar
      Toast Inc Response
      6y
      Thanks for sharing and for calling out these opportunities for improvement! Feedback like this helps us grow better. I’m sad to hear that you found your role to be overwhelming and stressful. Support is at the core of our Customer Success philosophy, and we are continuing to invest in product enhancements and trainings that enable our team to best support our customers. I genuinely appreciate your contributions to Toast over the course of your tenure, and I wish you all the best! - Emmanuelle Skala, SVP Customer Success

      Explore other reviews about Toast Inc

      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      avatar
      Toast Inc Response
      2d
      We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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