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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Great company but no career growth - Customer Care Toast Inc Employee Review

      2.0
      Nov 30, 2020
      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is a great fun company, pay is decent and the benefits are good too.

      Cons

      There is no career growth for Customer Care agents, once you are on the Customer Care team they do not want to get you out of it. If you are an educated individual and looking for experience and growth, do not come to Toasts. Toast loves to move up people that have worked as a server or in a restaurant most of their life, but do not seem to move up people that have worked hard for an education. The top three things that will get you some career growth within Toast are 1. Working most of your life in a restaurant, 2. Being friends with management, 3. being friends with most the people on the team that you are trying to get onto.

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      2w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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