Communication is the worst - Customer Service Representative Toast Inc Employee Review

horrible communication between departments, no one ever really knows whats going on and they really hate to actually promote anyone from care. if you're good at your job, it's supposed to be a benefit and help you advance your career, but here, if you want to leave customer care, it kind of sucks for you. change is fine, but there is too much change and not any communication to the people it affects. when a new product comes out, customer care often finds out because customers are calling in with problems about it. the training is terrible, but they won't hire any trainers who have been on the phones, so it's all from people who created and/or manage the product, which is helpful, but they don't know what kind of questions we get, so it's not as helpful as they think it is. Managers and employees who have been here since the beginning talk about how great it is and how many people have moved into roles that they wanted to go into, but i know so many people who are not moving at all even if they're more than qualified to do the job they're applying to. They will give "new opportunities" only to the people who don't ask for them so if you're interested in a specific department or team, just don't talk about it ever to anyone and you're more likely to get a chance than the people who do the work on their own volition. befriending people is the only thing that matters here.