Disappointed and Frustrated. - Customer Care Specialist Toast Inc Employee Review

1.0
May 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, Medical/Dental Insurance, Hybrid schedule

Cons

I applied for the Customer Care Specialist role. After I was hired they said we are actually Payroll Specialists. On the application under job description and roles it didn’t list ANYTHING about payroll. If it did, I would’ve passed on the job since I don’t know anything about it and don’t want to deal with payroll. I stuck it out and tried to get through training. However, it is an insane amount of information to learn and it was just shoved down our throats. We were thrown to the wolves to start taking calls on our own and I still didn’t know anything. This all could’ve been avoided if they were transparent about the job description. It seems like the turnover rate is very high because they hire classes of people every couple months.

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Toast Inc Response
2y
Thank you for sharing this feedback. We'd like to better understand the situation you've described here. If you're open to discussing your concerns further, please reach out to your People Success Partner.

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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