Overall I’m Proud to be a Toaster - Account Executive Toast Inc Employee Review

4.0
Nov 26, 2024
Recommend
CEO approval
Business Outlook

Pros

My passion has always been the hospitality industry and working at Toast allows me to keep that fire burning. As an outside AE I have the luxury of working remote 60% of the time. This flexibility enables me to take my daughter to/from school and rarely miss her special moments in and out of school, Overall you find your people over time and feel tremendously supported while building professional friendships. Compensation, benefits & OTE for SMB is reasonable as long as you’re able to preserve some shred of work life balance. Overall I believe Toast improves businesses and the lives of those who use it… it feels good to be a small part of other people’s success. New self managed tools to apply discounts has saved us so much time and helped us learn which deals are good for all parties involved. I’m looking forward to the new training methods coming in January for more knowledge and improved cohesiveness across the sales org in 2025.

Cons

Long days often with hours of time wasted searching for current information/ workflows or workarounds to do what you need : want to do. Management seems to transition every 1-2 years for both positive & negative reasons. Preferably all managers should have held a full time 1yr .+ role for the positions they intend to lead. There is so much time wasted in the first 6-12 months of AE’s coaching their manager on the day to day. 80% of hiccups, errors, issues and support related problems fall back onto Sales. Rules, independent “pilots” and consequences posed as “productivity improvement tools” which add time to the day and killjoy for the majority of independent people vary by region and which manager (district or regional) decides they have cracked the quota crushing code for the next month. This rogue and fly by the seat guidance causes confusion and typically lacks proper testing or support. Often only problems are pointed out while no logical or actual open communication is held to work together to discuss how we attain the solutions. Management heavily focuses on their own monthly goals and not our actual SaaS quota requirements. Territories dictate where you can sell and are all completely disproportionately assigned/ balanced fairly. One person can sit at home and wait for opps to book themselves and cherry pick which deals to close each month, while others are fighting for the bare minimum.

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Toast Inc Response
1y
Thank you for sharing this review. It is really wonderful to hear all the things you love about being a Toaster and that you can see the impact of your work on the restaurant community. Your constructive feedback around workflows is very insightful. If you haven't already, I'd strongly recommend connecting with your manager or your People Success Partner to discuss these concerns further. Thank you for all that you do to empower our customers!

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

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Toast Inc Response
4d
We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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