Looked good on the surface, but… - Account Executive Toast Inc Employee Review

2.0
Nov 27, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great product - Great benefits - Professional development opportunities - Queer-friendly

Cons

A lot of other reviewers here nail it: this job is incredibly territory/manager dependent. No individualized target/goal setting; every new AE has the same quota regardless of territory/market share. Increasing quotas and a recent change to quarterly bonuses made meeting/exceeding OTE feel unreasonably challenging. Low base salary. Expect a grueling workload. Very little work/life balance and unrealistic expectations from management. Hard to take time off because of quota attainment expectations, despite “unlimited PTO.” If you’re prone to burnout, beware. Issues around customer service and customer onboarding often fall on AEs to rectify, and those issues seemed to have been exacerbated after a round of layoffs in early 2024. If you can stick it out and/or wind up with a great territory and a great manager, this could be a lucrative job with great benefits, but you’ll be sacrificing a lot of work/life balance to do it to spec and maximize your earning potential.

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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