Pros
Pay is relatively comparable to other tech companies.
Cons
If you are good at your job you will be punished by the workload. Managers will allow their favorites to claim your cases for closes so that you can be put on a PIP. If you speak a second language, be expected to have all calls funneled to you, and no you won't be compensated for it. You will be the last to know when new features or issues arise, and will have to figure out how to respond on the fly. Don't fall for the inclusivity marketing, read the company reviews by ethnicity. They only treat whites and Asians well. You will be treated like you are responsible for the mistakes of the third party business partners. Third party business partners are recycled to different positions rather than terminated so expect to deal with the same bad employees over and over. If you go to HR especially if it regards a manager expect the complaint to be buried and that you will be "struggling to meet standards" soon after. I was less depressed during war than I was at this job. Easily one of the most toxic work environments I have ever experienced.