Good Company to work for - Customer Concierge Toll Brothers Employee Review

4.0
Jun 9, 2020
Recommend
CEO approval
Business Outlook

Pros

They are very team oriented. They do not micro-manage you; but expect you to do your job well. I liked the people i worked with; very friendly and supportive. Great benefits and time off!

Cons

They lack sufficient training for their people in new roles. There is a bit of lack of communication for some things as well. You just have to instigate it and maintain it. They are changing the very things that separated them from the others. ... (namely, customer service) ...not what it use to be.

Explore other reviews about Toll Brothers

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and values. Beautiful model homes to work in.

Cons

Long hours and weekends and some nights answering emails and calls

4.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Toll Brothers provides excellent training, strong systems, and the opportunity to work with a respected luxury homebuilder. The company emphasizes professionalism, customer experience, and sales development. I gained valuable experience in new home sales, lead management, and working alongside talented sales and construction teams.

Cons

Like many positions in homebuilding, success can be highly dependent on market conditions, inventory availability, and community assignment. Weekend work is expected, and balancing customer needs with operational processes can sometimes be challenging.

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