Shop Manager - Shop Manager Tonal Employee Review

3.0
Dec 11, 2022
Recommend
CEO approval
Business Outlook

Pros

You have Flexible schedule, Bonuses when hitting store goal, Supportive Coworkers, great product.

Cons

You will be doing most work on your own, and training only is around a week or so. You do occasionally have to deal with clients orders as customer support tends to leave clients in the dark, so that is an extra load that you are not paid enough for. There is obvious favoritism, and lots of politics. I have noticed older coworkers or mine be treated differently based on their performances. Do expect to be overwhelmed with work if you do not have a full time, the higher ups in charge tend to be difficult to contact and sometimes things can just be disorganized. It is great if you need something, but I do not see much room for growth as leadership tends to make you feel congested with work or like they do not value all of the hard work you do put in. I guarantee you may feel burn out frequently. Merit bonus is a joke.

Explore other reviews about Tonal

5.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a great place to work - but might be team dependent.

Cons

Little chaotic but it's a start-up

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There aren't any benefits to working here. You'd just be wasting your time.

Cons

Tonal lacks direction and structure. Communication is terrible, roles are vague and often overlap, expectations are unclear, management has no idea what it's doing, leadership has no long-term plan set in place, and every decision they make is driven by ego and profit.

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