Pros
- I enjoy the fact that I'm encouraged daily to be loud, goofy, funny etc. - There are some managers that I have learned a lot from. - The training program does a great job of building you from the ground up with TopGolf culture, steps of service, etc. - I receive a lot of satisfaction from helping guests of TopGolf. - TopGolf is the first company I've worked for in a customer service capacity that makes me believe I can truly help a guest to the best of my ability, without being held back by a rigid standard operating procedure. - At the rate this company is growing, there is room for near-immediate promotion upon starting at any TopGolf site; especially new sites.
Cons
- Some managers do a poor job and for the most part I feel this goes unchecked. - You are expected to have a smile plastered on your face while on the clock. Just helping a guest is not enough. You are expected to remain at a 110% energy level throughout your shift. While not impossible, it is highly unlikely to achieve this. - While TopGolf does assist their guests to a fantastic satisfaction rate, some associates are seemingly thrown under the bus. Yes, I understand you must make the guest happy, but the guest does not have to come back the next day to earn a living. - There seem to be no concrete requirements for getting promoted to a supervisor or management role, which appears to mean that just "being liked" by senior staff will get you in. - In my experience, the hospitality managers do not take care of the staff nearly as well as the department heads or ops managers.