Great intentions from HQ, but failings at the hands of local management. Experiences from working at several sites. - Guest Services Topgolf Employee Review

2.0
Jan 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Extensive training in the company culture. Focus on building the employees positive sides. Might become a fast growing company with good internal career ways.

Cons

Not very much training in the pratical day-to-day-work. Emplyees quite often left to swim for themselves when the s-it hit the fan. When secret shopper-checks points to systematic failings, the local management sometimes choose to use it to beleaguer the employees instead of solving the underlying problems. Minor notes: Some sites are in a habit of under-scheduling personel at high-traffic times. Written and/or oral suggestions to improve day-to-day-methods are ignored.

Explore other reviews about Topgolf

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

benefits hours pay scheduling comfortable uniform

Cons

on feet a lot long hours

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free golf, Flexible schedule, Good discounts on food.

Cons

What can I say? Horrible management, favoritism when it comes to scheduling and low team moral. For a place that preaches about culture and inclusion, there is literally zero. The effort most people put in is as useful as a cardboard cutout. Hard work is truly not valued and I would never recommend someone apply here. The company as a whole doesn't reward the people running the business and it shows by how they penny pinch the people on the front line who work for every dollar they make. Almost every month I would dread pre-shift meetings because we would learn about another way "it was better for us" when in reality, it was removing our opportunity to make tips and hiking up prices for guests. Also the way events were set up never benefited bayhosts, if it is positioned as a "luxury" experience autograt should be included so that all the work that goes into that experience before, during and after is seen. Overall stay away.

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