Great Pay and Perks, Worst Customers Ever - Trader Support Specialist TopstepTrader Employee Review

2.0
Jan 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay, Perks, Employee Card, Off site trips

Cons

The customers are the absolute worst I've ever encountered at any job. It's very stressful, there's always a fire to put out. They also hired some of their terrible customers.

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TopstepTrader Response
2y
Sorry, you had a poor experience working with traders in our community. As you probably know, I am a trader and I have worked as a support rep when starting the company, so I totally understand that there will be tough traders to work with and awesome traders to work with. Trading is really difficult. It is not for everyone, nor is working in the industry for everyone. Regardless, we are proud to be helping aspiring traders start their journey in a realtime SIM environment. This is a much safer start than going in the live markets in a personal brokerage with your kids college fund. As for your time as Topstep, the work you did was good as you were helping traders help themselves get better or at least see the light. The trade off sometimes is traders getting emotional as the markets will get you feeling the highs and the lows of profits coming and going. Regardless, I hope you found have now found a good home with a new team. Hope that helps. Take care mp

Explore other reviews about TopstepTrader

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Always improving to make sure traders are paid out.

Cons

Trading isn't easy but very rewarding when done with discipline

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

- Free Swag - Cool yearly vacations/meetups - Remote, with fair amount of PTO

Cons

Promotions are rigid, you’re essentially forced down the (Senior) Trader Support path regardless of the experience you bring. This in turn limits your salary growth. Best roles are already taken, and your odds of landing one when someone leaves/retires are slim to none

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