Store Management - Anonymous employee Tory Burch Employee Review

1.0
Oct 3, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

To work for a company that bares the name of an incredible woman, humanitarian, daughter, and mother.

Cons

I was so excited to work for this company. Once I set foot in my new store, I saw that all the promises and pitches made to me by the 7 (yes 7) interviewers I spoke with in the recruiting process were lies. I had a district manager that didn't even visit my store or see me until I was with the company for 2 months. They had no structured training programs for new managers what so ever. I trained for one week in another store and was thrown into my employee relation issue, LP violation infested store. What a nightmare. Most of the team was devious and keniving and after begging for 6 months for an HR investigation, they finally showed up and turned it into a witch hunt for me! I had been in retail management for over 20 years and never had any issues with a company, HR, or employees like I did at this store. It was the lowest point in my career and I blame the inept people in higher management and the HR department. The customers are also unbearable at best. Extremely demanding and disrespectful and most of them are Asians traveling in the states for cheaper designer items. I felt like I was running an outlet store!

Explore other reviews about Tory Burch

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and great incentives. This company truly cares for its employees and makes the work enjoyable.

Cons

The need to satisfy unpleasant customers.

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

• Strong brand recognition and a loyal customer base. • Employee discount and sample sales are excellent perks. • Talented and hardworking teams across many functions.

Cons

• Work-life balance is extremely challenging, particularly at the leadership level. Long hours and constant availability are often expected rather than the exception. • The culture can feel transactional and driven by a "got you" mentality rather than collaboration, coaching, and development. • Favoritism and nepotism are noticeable and can create inconsistent standards across teams and individuals. • Leadership accountability is lacking. Expectations are often high, but accountability is not always applied equally across the organization. • Decision-making can feel political, with perception carrying more weight than actual performance or results. • There is a significant gap between the company's external messaging and the internal employee experience. While the brand publicly champions women and female empowerment, many employees may find that the internal culture does not consistently reflect those values in practice. • Transparency, integrity, and trust can be lacking, which contributes to an environment where employees may feel unsupported or undervalued.

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