Great company, good values. - Sales Associate Tory Burch Employee Review

4.0
Feb 23, 2017
Recommend
CEO approval
Business Outlook

Pros

The company has good values, which are passed on to the stores for the most part. My managers were always nice and cared for my development, which is rare in the retail industry. They supported my transfer to a different location and were very flexible with my schedule when I moved to start a graduate program.

Cons

As it can be in commission-based environments, the sales floor can get really competitive. I have both experienced and observed sales associates having arguments about it in front of clients, which is obviously unprofessional. Again, I think this happens in every commission-based environment, but still not a pleasant experience for the customer.

Explore other reviews about Tory Burch

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and great incentives. This company truly cares for its employees and makes the work enjoyable.

Cons

The need to satisfy unpleasant customers.

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

• Strong brand recognition and a loyal customer base. • Employee discount and sample sales are excellent perks. • Talented and hardworking teams across many functions.

Cons

• Work-life balance is extremely challenging, particularly at the leadership level. Long hours and constant availability are often expected rather than the exception. • The culture can feel transactional and driven by a "got you" mentality rather than collaboration, coaching, and development. • Favoritism and nepotism are noticeable and can create inconsistent standards across teams and individuals. • Leadership accountability is lacking. Expectations are often high, but accountability is not always applied equally across the organization. • Decision-making can feel political, with perception carrying more weight than actual performance or results. • There is a significant gap between the company's external messaging and the internal employee experience. While the brand publicly champions women and female empowerment, many employees may find that the internal culture does not consistently reflect those values in practice. • Transparency, integrity, and trust can be lacking, which contributes to an environment where employees may feel unsupported or undervalued.

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