Tempting commission structure, but way too many flaws in management and operation. - Sales Associate Tory Burch Employee Review

2.0
Aug 2, 2017
Recommend
CEO approval
Business Outlook

Pros

3% commission structure. Free uniforms for work, so you don't have to spend money on clothes or trying to figure out what to wear. Getting free weekly lunches during holiday season. Can meet interesting customers and if you try you can make some further connection with them. 40% employee discount and every 6 weeks it goes up to 60% for a weekend.

Cons

Not giving the opportunity to work full time, even though they have the positions. Pretty intense competition between the employees and managers present not to see the "sharks" in the team. POS system is probably 20 years old and crushes all the time. Not enough devices to ring up customers during busy holiday season. Managers put pressure on you to create a clientele, and constantly want you to make cold calls to random customers, even if they shopped only once in the store. Regional managers do not care about employees, they just want to see you producing numbers for them. All they do when they visit the store is go for long lunches with GM.

Explore other reviews about Tory Burch

5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Store Manager is very supportive!

Cons

Other management and staff are almost in a clique

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

• Strong brand recognition and a loyal customer base. • Employee discount and sample sales are excellent perks. • Talented and hardworking teams across many functions.

Cons

• Work-life balance is extremely challenging, particularly at the leadership level. Long hours and constant availability are often expected rather than the exception. • The culture can feel transactional and driven by a "got you" mentality rather than collaboration, coaching, and development. • Favoritism and nepotism are noticeable and can create inconsistent standards across teams and individuals. • Leadership accountability is lacking. Expectations are often high, but accountability is not always applied equally across the organization. • Decision-making can feel political, with perception carrying more weight than actual performance or results. • There is a significant gap between the company's external messaging and the internal employee experience. While the brand publicly champions women and female empowerment, many employees may find that the internal culture does not consistently reflect those values in practice. • Transparency, integrity, and trust can be lacking, which contributes to an environment where employees may feel unsupported or undervalued.

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