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      Total Expert

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      Dissapointing - Customer Service Manager (CSM) Total Expert Employee Review

      2.0
      Aug 2, 2022
      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting products, however, they are not fully functional.

      Cons

      They are not able to maintain employees. The upper management can't make up their mind.

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      Total Expert Response
      3y
      Please reach out to a member of the Senior Leadership Team or one of our People Operations folks to discuss your feedback, or please submit feedback to our Q3 Employee Engagement survey so that we can work to improve your experience. We are a growing company and it takes everyone's participation to keep our culture progressing in a positive, healthy way. Open communication is critical, so please reach out.

      Explore other reviews about Total Expert

      5.0
      Jan 27, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Immediate ownership, not typical entry-level 'busy work.' - Leadership team is accessible and highly transparent with expectations. - CEO sets a very high bar for leadership which had obvious impact on teams. - Collaborative environment, support when needed. - Awesome workspace and perks. - Palpable culture of excellence and healthy growth-oriented competition

      Cons

      - Fast learning curve, not for everyone - Startup speed/demands can feel overwhelming at times

      4.0
      Apr 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid work environment, good time off policy. Software that works. Solid team environment.

      Cons

      Management is not the best in some departments. Others are great. Hit or miss.

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