Pros
Rewarding to those who can stay focused. Flexible and decent PTO time. Invested Leadership - They want you to succeed. Great environment and people to work with. Days seem to fly by The skills I've learned here will be valuable wherever I go in life. Really really easy work. I'd take a few heated phone calls over digging ditches any day of the week. 24/7/365 Availability is not as bad as they make it out to be. I may take 1-2 calls a week after 5pm. Usually it's a quick solve.
Cons
Sometimes bureaucracy can get in the way of common sense. Some rules are only rules because leadership said so, even if logically they don't make any sense. Long hours. There are many days I overachieve in effort metrics that I could reasonably leave at 3pm with no negative impact to my book of business or growth.