Save yourself and run - Anonymous employee TouchTunes Employee Review

1.0
Mar 29, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No one cares if you come in or not Lax dress code

Cons

There is a lack of push for innovation. A lot of the old heads who have been around for a long time are afraid of change and kill all good ideas. Very dramatic folks in this place. There is so much constant gossip it's like high school all over again. Turnover rate is and will remain high. Additionally: Very low moral No 401k match Pointless meetings Terrible music playing in the office Awful music skew (Country)

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TouchTunes Response
8y
Thanks for your feedback. It is shame you didn't enjoy your experience at TouchTunes. With regards to your advice, it is my #1 priority to hire awesome people and I think we have done a great job of that since this review was posted more than 2 years ago. We completed our annual anonymous employee poll in March of 2018, and after reviewing the New York Office results, I am very glad that the vast majority of the New York team is having a much better experience with us. A few highlights: -95% of employees said their job was important to accomplishing the mission of the organization -94% said their manager was approachable and available -92% said their job gave them a sense of personal satisfaction -92% said they are always treated with respect while they are at work -87% said that employees are held accountable for achieving goals However, that doesn’t mean we can’t improve. That same poll had only 71% of employees saying that we clearly communicate our strategies and goals, so we have some work to do there. With all that said, overall I feel good about both the team and the work environment we have in the New York office, and TouchTunes overall.

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Pros

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Cons

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1.0
Oct 16, 2025
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Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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