Not bad, but not great either. - Guest Service Associate Towne Park Employee Review

3.0
Oct 17, 2011
Recommend
CEO approval
Business Outlook

Pros

I work at the world's largest JW Marriott in Indianapolis, so I can't say my conditions are going to apply to all the other locations. -Great co-workers. Usually younger, friendly, college-age people. -Work off tips -Decent room for career advancement (may vary depending on location) -Constant engagement with management. (during busy times, they'll even be working the valet ramp with the GSA's and GSC's) -Highly flexible schedule, great for college or multiple jobs. -Tips included, some days average about $16.00/ hour. and other days can be a lot more. -Social environment, good for people who like to meet new people and interact with strangers.

Cons

-Low pay, starting wage at my location is $3.00 / hour for GSA's, which wouldn't really be an issue if you always had good days for tips. Unfortunately that's not the case. -slow days, over-staffing, and lazy co-workers can mean low tips. No matter how much effort you put forth, its a joint effort. There are days when I'll bring in twice as many tips than what I actually get after tip cuts. -Unless you're stern about what kind of hours you want, they don't have a problem over-working you. I'm a full time student, and for about the first 2 weeks of classes they had me working 45+ hours a week.

Explore other reviews about Towne Park

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Good money, good experience, laid back job

Cons

Starting job, hard to advance

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Depending which location you work at and who your manager is, it's a decently low stress job. You sign the person up and park their car. So as long as you have decent customer service skills and driving ability, it's an easy gig. It's great if you prefer a job where you get to be outside. Getting cash tips every day is really helpful, especially for those of us living paycheck to paycheck. If you work at a location that's slower, they'll usually offer a higher base pay to make up for the lack of tips. They offer a discount through Shoes For Crews, though the quality is meh. Depending where you work, work/life balance is pretty good. My manager was very flexible when it came to asking for time off for anything. But it depends who your manager is.

Cons

You have to work in the cold, heat, and rain. Lots of sun exposure, so if you're worried about skin cancer, maybe pass on this job. Depending how busy your location is, you are on your feet constantly and wearing your body down. If you work at a hotel where the business is very seasonal, you may not make much money at all in the colder months (but tips at the hospitals are steady year round). The benefits are horrible. The medical insurance is mediocre and overpriced. They don't do raises, so expect to make the same base wage the entire time you work there. Upward mobility in the company can be difficult, and even then the management positions don't make much more money than team leads but have a lot more responsibility.

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