Decent Hours Available with Poor Conditions and Management - Guest Service Associate Towne Park Employee Review

2.0
Jun 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Management will try to provide you with hours that are within your listed availability. There are opportunities for even the least qualified to move up because of terrible turnover. All you have to do is show up and they won't fire you.

Cons

Working in healthcare presents the opportunity to see many things that workers in food service and retail aren't used to. This includes viewing patient wounds and entering & operating vehicles owned by people that can only be described as hoarders. This is a job designed to fail. While the company may be able to adapt into more markets and open new types or positions, the valet market is going to disappear in the next 35 years. You have to work your way up quickly or you'll be out of a job. Hot or cold, you are expected to withstand inclement weather scenarios and proceed with business as usual which includes standing outside, running, and faking your best smile while operating the vehicles of strangers. Management only cares about your health if you are considering filing legal actions protecting yourself. Pay is abysmal. I would rather work fast food. Some sites pay as low as $5 per hour and if you exceed a certain amount per hour in tip make up it is subtracted from your paycheck. People that go to hospitals and use free valet always seem to not carry cash, or say they will get you next time. You will be constantly scolded about your poor mystery shopper scores because of the incredibly high standards set, especially so when you are shopped on days when you are working alone and unable to conduct service in a timely and organised fashion due to the nature of the poor work environment tugging at every last bit of your sanity. Valet guests are incredible painful to deal with. They are entitled and see you as an object. Less than half will tip you and it will mostly be coins or one dollar bills. Benefits are so expensive that you should only enroll if you would rather have dental insurance than a place to sleep at night.

Explore other reviews about Towne Park

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Good money, good experience, laid back job

Cons

Starting job, hard to advance

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Depending which location you work at and who your manager is, it's a decently low stress job. You sign the person up and park their car. So as long as you have decent customer service skills and driving ability, it's an easy gig. It's great if you prefer a job where you get to be outside. Getting cash tips every day is really helpful, especially for those of us living paycheck to paycheck. If you work at a location that's slower, they'll usually offer a higher base pay to make up for the lack of tips. They offer a discount through Shoes For Crews, though the quality is meh. Depending where you work, work/life balance is pretty good. My manager was very flexible when it came to asking for time off for anything. But it depends who your manager is.

Cons

You have to work in the cold, heat, and rain. Lots of sun exposure, so if you're worried about skin cancer, maybe pass on this job. Depending how busy your location is, you are on your feet constantly and wearing your body down. If you work at a hotel where the business is very seasonal, you may not make much money at all in the colder months (but tips at the hospitals are steady year round). The benefits are horrible. The medical insurance is mediocre and overpriced. They don't do raises, so expect to make the same base wage the entire time you work there. Upward mobility in the company can be difficult, and even then the management positions don't make much more money than team leads but have a lot more responsibility.

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