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Townsquare Interactive

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Fun Group of People, Poor Compensation - Inside Sales Representative Townsquare Interactive Employee Review

2.0
Jul 13, 2019
Recommend
CEO approval
Business Outlook

Pros

The people, including management, are great. They are flexible, motivated, good trainers and really do care about their employees.

Cons

The job is pure cold calling of small business owners, busy people who don't want to talk to you. Most of the business owners have been called about digital marketing (Google ranking) dozens of times and will tell you they are not interested and/or just hang up on you. You'll make 2500 calls a month and if you can close 6 deals, it's considered to be "good". After the sale is closed, if the customer cancels before 6 months, Townsquare takes money directly out of your check even though you have no control over what happens after the sale. Out of the 170 sales people on the floor, about 20 of them are making decent money (bring home commissions of $5k-$10k). The job is for people who are brand new to sales who don't realize they could work a lot less and make the same money. A co-worker who was able to hit "quota" every month ended up making $52k in 2018 with a $35k base salary. This is after "claw backs" after the sale when a client cancels their service, which you have absolutely no control over. Townsquare goes after new college grads who have no idea that they can make two to three times as much money selling something else. Managers are in their 20's. There is a ton of "positivity" on the sales floor, but at the end of the day, the pay sucks and you leave the work day wiped out because you are required to make dozens and dozens of calls and may never speak to a single customer. They will teach you how to sell, but you will not be compensated appropriately for the amount of work and stress you will experience. Be a car salesman, work with the same level of intensity and make three times the money.

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Townsquare Interactive Response
7y
Hi and thank you for leaving us some feedback about your experience with us. Our recruiting department is very upfront about the day-to-day of a sales rep when they invite new hires in to our office for interviews. Interviewees also get the opportunity to sit with current employees to get a hands-on feel of what the role is like and have the time to ask them questions about the role. If you felt that you were deceived in some way, it's important to speak with management and HR to properly remedy the situation.

Explore other reviews about Townsquare Interactive

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

great recruiting process. Truly want people to be themselves and they promote that in the work place

Cons

have to go in person

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Townsquare Interactive Response
2d
Thanks for taking the time to leave a review and share your experience!
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

If you can sell you can work here for about 7 or 8 months. If you don’t have a soul, you could see yourself here maybe 7 or 8 years. Some people go for 14 only to be spat out in an instant. I would only recommend it to those looking for a trial by fire in sales. If you end up working here just make sure you stay for a good time not a long time. It’s great if you wanna meet people after moving to Charlotte.

Cons

You know I go back in forth with these guys. I worked here in 2021 and 22 and only made it about 8 months. I did well there. Hit my quota consistently, even exceeded it. Was one of the best reps on my team, quickly. But after not too long I started to notice that the product wasn’t aligning to how I was trained. We were being told by sales trainers and managers one thing, when another was actually the case. Personally I had a big problem with that. I realized that what I was being paid to promote was a complete lie and that I was potentially taking advantage of small businesses. It got harder and harder the longer I stayed and eventually I found something a lot better. And then soon after leaving I posted this scathing review on here that I later took down because I thought hey maybe it’ll get better right? Well today I saw that their head of sales is all of a sudden leaving the company. And over the years I’ve watched as countless top reps, managers, and executives have all come and gone. Then you look at all these reviews over the years and they’re all the same. Nothings changed since I’ve been there it seems besides the people who speak the lies. The theme never changes and the people there the longest are the worst kind of people. People who are more than happy to take money from people who barely have any at all for something that will never work. If you’re that kind of person then get ready for an exciting next decade.

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Townsquare Interactive Response
2d
Thank you for taking the time to share your experience. We're sorry to hear your time with us left you feeling this way. While we respect your perspective, a great deal has changed since 2021–2022. We've continued to evolve both our products and our processes, investing in enhanced digital marketing solutions, stronger sales training, and improved quality assurance to better support our employees and the small businesses we serve. As our company has grown, we've remained committed to listening to feedback and continuously improving. While we know every employee's experience is different, we're proud of the progress we've made and remain focused on delivering value to our clients while fostering a positive workplace for our team. We appreciate your feedback and wish you all the best in your future endeavors.
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