This place is a hot mess. They hire in bulk because they know that more than half of the new hires will quit within the first few months. They put you through about a week of training and then give you 100 customers right off the bat. ( majority of the customers are already mad about something before they even come to you because they realize how much of a scam this company is and they are tired of having a new DMS every month.) The training we receive is very deceiving, they exaggerate all of their numbers and lie about the actual performance of the company to make the new hires excited, since they know how burnt out everyone will become.
The trainer I had was incredibly unprofessional and was drinking alcohol during the training….. if that wasn’t my red flag, I don’t know what was.
Once you actually start working, you realize how bad the product is. I felt bad when I’d talk to my customers because I knew this product wasn’t helping them at all and I had the numbers and data to prove it but I had to basically lie to people or beg people to stay on.
Also the teams here ( content, web designers, etc) are so unorganized and there is no urgency to get anything done. I once had a customer who requested two new pages of content. After 3 months and me reaching out to the content team every other day, the new pages still weren’t written….. my customer was furious and cursed me out because of someone else being lazy and not caring because they aren’t client facing. The people at townsquare take no accountability on anything they do. Once the content team finally got the pages up on the customers website, there were literally so many errors and typos on the website it was insane. I had to go back in myself and fix it before the customer saw it because it’s honestly just flat out embarrassing. I had to take time out of my day to do someone else’s job( a job they took 3 months to complete)This literally proves that Townsquare will hire anyone. You all should honestly be ashamed with the business you are running. We all know your only still around because you have a multi million dollar parent company backing you up.
