Non Seasonal retail environment - Assistant Manager Toys "R" Us Employee Review

Financially difficult in area to live on low salary for market area, promotions are very slow. Communication is poor at times, more attention is focused on hourly employees than management associates. Focus groups are provided for associates to vent and air their frustrations, and the same is not provided to management, yet management is held accountable to what some disgruntled employees may say. Upper Management doesn't always support management staff with difficult guests, and decisions are often made based on that lack of support.