Good people, but culture of dysfunction and decision by committee - HQ Management Toys "R" Us Employee Review

4.0
Mar 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company, toys and babies all of the time! Good people and friendly culture, mostly good HR policies. Some good strategy. Nice campus and corporate office, decent compensation.

Cons

Executive leadership issues where they don't let their experts do their jobs and make decisions, and they don't stay with one strategy long enough. Too many VPs and money spent at the HQ, need to invest more money on the stores, some of which are very ratty! Top management expects way too many hours out of people at all levels, weird kind of martyr-like culture where even the hard workers feel guilty leaving on time. Inconsistent performance standards across departments. Some top level management allow very lame workers to stay employed.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

3.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was an ok job for the time

Cons

the customers were very annoying and we were treated like babysitters

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